1. Bienvenue sur Bonjourchine.com, le 1er forum francophone sur le travail, les études et le voyage en Chine.

    Pour poser une question ou répondre à une discussion déjà ouverte, inscrivez vous. C'est facile, rapide et gratuit !

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  2. Il est important d'être conscient que le statut de stagiaire n'existe pas réellement pour les étrangers dans la plupart des provinces de Chine.

    Pour plus d'infos, voir : Stage en Chine / à Shanghai : légal ? quel visa ?

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Offre Emploi Technical Support Engineer

Discussion dans 'Annonces - Emploi à Shanghai et Stages' créé par qindelphine, 17 Mai 2018.

  1. qindelphine

    qindelphine Membre Silver

    Inscrit:
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    Our Customer is a top Atlassian Platinum Solution Partner with proven expertise in DevOps, Agile and ITSM. Its mission is to revolutionize the way teams collaborate and empower them to work smarter. They've rendered client-tailored services to over 3,500 companies, providing expert guidance on the deployment, adoption and support of Agile tools. They are a global company with Atlassian certified consultants in Belgium, Canada, China, France, the Netherlands, Switzerland, the United Kingdom and the United States.

    We are looking for their next Support Engineer in Shanghai! If you are looking for a rewarding opportunity within a forward-thinking tech company, come join their young, driven support team!


    Your responsibilities

    You will provide technical support to its international customers on their use of Atlassian tools (JIRA, Confluence, BitBucket, Bamboo, HipChat, etc.) and Atlassian ecosystem add-ons.

    § You will be responsible for managing service requests and incidents.

    § You will be the clients' first contact point, advising them through the situation and proposing clear and simple solutions to answer to their requests within the defined SLA.

    § You will feed and improve our documentation through your ongoing experience with the customers.

    § You will work as part of a team to report on support activities and strive for continuous improvement in this domain.

    On the technical side, you will be brought to:

    § Ensure the advanced configuration of Atlassian solutions by configuring JIRA workflows (Edit screens, assign permissions...)

    § Create Confluence page templates, manage spaces and user groups, configure security rules etc...

    § Configure Apache HTTPD and Tomcat servers

    § Set-up certificates (SSL ...)

    § Ensure the migration of AWS servers

    § Analyze the application and server logs

    § Write Groovy scripts



    Your super powers

    You've studied computer science and have at a first significative experience in customer technical support. You speak English and French with professional fluency

    You have Str0ng knowledge of databases (MySQL, Oracle, SQL Server, etc.), system administration and have already written scripts under Linux.

    You are craving a dynamic work environment where you'll have a large amount of autonomy and responsibilities.

    You are a great listener and have a real sense of the end result. You know that providing great customer satisfaction on a human level is what will make a difference!

    Ideally you have already worked with Atlassian tools and are comfortable with the ecosystem. Otherwise you are a curious and fast learner!

    Previous work experience in an international context is appreciated.


    TO APPLY FOR THIS JOB :

    Does this feel like you? Apply and let’s find out if you’ll be part of the growing and dynamic team!

    Send your application to hr@salveo-group.cn mentioning your full name, and the JD reference number “SH20180511”.
     

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