Offre Emploi Customer Service Specialist

[discompany]

I. IDENTIFICATION



Job Title: Customer service specialist

Hierarchical Dependence: GM Manager

Functional Dependence: Sales Dept.

Issue Date/ Revision Date: Jul. 1, 2021



II. JOB MISSION

• Provide full administrative assistance to Sales and General manager;
• Full management of the sales and customer-service administration.

III. RESPONSIBILITIES



Not limited to:

• Responsible for the daily follow up of customer needs and communications including inquiries and order processing, export documents and billing;
• Work closely with other relevant functional departments to assure customer satisfaction and on-time deliveries;
• Regularly update customers with the progress of their orders;
• Prepare and issue export documents in compliance with rules and regulations in practice;
• Monthly reports to management such as customers' sales reports and credit balance sheets;
• Maintain and well organize customer data regularly;
• Pro-actively solve issues that may arise;
• Collect all necessary information from other departments to assure the process according to customers’ requirement yet within the company's allowances and rules;
• Perform periodic reports on sales statistics, accounts receivables, customers' ordering behavior…etc.
• Work closely with other departments to constantly improve the company's image and customer satisfaction.

IV. QUALIFICATIONS AND REQUIRED EXPERIENCE

• Experience in an international trading environment is a big plus;
• Proficiency in English and Chinese is mandatory; French is a plus;
• Helpful, respectful and diplomatic with good communication skills;
• Well-organized, good time management and self-dedicated;
• Meticulous, able to multi-task and has basic project management skills;

Please send your CV and WeChat ID to the specified email. contact@dis-company.com.cn​