Offre Emploi Customer Service Specialist

discompany

Nouveau Membre
13 Juil 2021
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I. IDENTIFICATION



Job Title: Customer service specialist

Hierarchical Dependence: GM Manager

Functional Dependence: Sales Dept.

Issue Date/ Revision Date: Jul. 1, 2021



II. JOB MISSION



  • Provide full administrative assistance to Sales and General manager;
  • Full management of the sales and customer-service administration.


III. RESPONSIBILITIES



Not limited to:

  • Responsible for the daily follow up of customer needs and communications including inquiries and order processing, export documents and billing;
  • Work closely with other relevant functional departments to assure customer satisfaction and on-time deliveries;
  • Regularly update customers with the progress of their orders;
  • Prepare and issue export documents in compliance with rules and regulations in practice;
  • Monthly reports to management such as customers' sales reports and credit balance sheets;
  • Maintain and well organize customer data regularly;
  • Pro-actively solve issues that may arise;
  • Collect all necessary information from other departments to assure the process according to customers’ requirement yet within the company's allowances and rules;
  • Perform periodic reports on sales statistics, accounts receivables, customers' ordering behavior…etc.
  • Work closely with other departments to constantly improve the company's image and customer satisfaction.


IV. QUALIFICATIONS AND REQUIRED EXPERIENCE



  • Experience in an international trading environment is a big plus;
  • Proficiency in English and Chinese is mandatory; French is a plus;
  • Helpful, respectful and diplomatic with good communication skills;
  • Well-organized, good time management and self-dedicated;
  • Meticulous, able to multi-task and has basic project management skills;



Please send your CV and WeChat ID to the specified email.
contact@dis-company.com.cn