1. Bienvenue sur Bonjourchine.com, le 1er forum francophone sur le travail, les études et le voyage en Chine.

    Pour poser une question ou répondre à une discussion déjà ouverte, inscrivez vous. C'est facile, rapide et gratuit !

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  2. Il est important d'être conscient que le statut de stagiaire n'existe pas réellement pour les étrangers dans la plupart des provinces de Chine.

    Pour plus d'infos, voir : Stage en Chine / à Shanghai : légal ? quel visa ?

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Customer service rep. trilingual - Italian, Portuguese, English (Shanghai)

Discussion dans 'Annonces - Emploi à Shanghai et Stages' créé par Nicob57, 24 Avril 2011.

  1. Nicob57

    Nicob57 Membre Gold

    Inscrit:
    1 Février 2008
    Messages:
    115
    Localité:
    Shanghai
    Ratings:
    +0 / -0
    About Employer:
    EF - Language Learning solutions. We provide online English training to Corporate students all around the world.

    Job Description:
    General Role:
    ♦ Responsible for providing Italian and Portuguese speaking students with advice, solutions to ensure they have the best English learning experience with EF Language Learning Solutions. The candidate should speak the 3 languages (Brazilian Portuguese, Italian and English) perfectly
    ♦ Entry level position starting as soon as possible.

    Key Responsibilities:
    ♦ Reply to students’ requests through CRM system timely and effectively in Italian, Brazilian Portuguese and English.
    ♦ Assist students with all the queries related to online school and help improving student’s learning experience.
    ♦ Handle complaints, propose solutions and preserve a positive product image.
    ♦ Own issues flagging and resolution by working closely with the Operations and Production teams.
    ♦ Maintain a smooth communication with other stake holders (Operations, Productions and Academic teams).
    ♦ Cooperate and Support Production and Operation teams by taking on further responsibility depending on the candidate skills.
    ♦ Report effectively and regularly on their own results. Propose system and process improvements.

    Personal and Professional Skills:
    ♦ Italian native speaker, with excellent Portuguese skills OR Portuguese native speaker, with excellent Italian skills.
    ♦ Fluent in English, both speaking and writing
    ♦ Highly responsible with very Str0ng sense of ownership
    ♦ Consistently strive for better quality and better results.
    ♦ Str0ng internet knowledge preferred.
    ♦ Excellent at multitasking

    Education and Experiences:
    ♦ University Graduate
    ♦ Over 2 year working experience and Customer Service Related experience preferred

    Compensation:
    ♦ Salary will be discussed according to profile
    ♦ The company will take care of your working visa
    ♦ A Premium insurance will be co-founded by the company

    Please send your resume with expected salary in English, Italian and Portuguese to nicolas.berko@ef.com.
     
  2. Orang Malang

    Orang Malang Alpha & Oméga
    Membre de l'équipe Modérateur

    Inscrit:
    23 Octobre 2005
    Messages:
    15 970
    Localité:
    常熟,江苏
    Ratings:
    +8 171 / -35
    Cela fait plaisir de voir des annonces qui d'office propose :
    1. Le visa adéquate
    2. Une assurance
     

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