1. Bienvenue sur Bonjourchine.com, le 1er forum francophone sur le travail, les études et le voyage en Chine.

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  2. Il est important d'être conscient que le statut de stagiaire n'existe pas réellement pour les étrangers dans la plupart des provinces de Chine.

    Pour plus d'infos, voir : Stage en Chine / à Shanghai : légal ? quel visa ?

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Offre Emploi Customer Service Coordinator

Discussion dans 'Annonces - Emploi à Shanghai et Stages' créé par FionaSH, 21 Juin 2016.

  1. FionaSH

    FionaSH Membre Bronze

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    Customer Service Coordinator

    (Availability: As soon as possible)


    About the company

    The company is a French 3PL / freight forwarding company, with 50 years’ experience including 12 years in China. Through a network of 60 offices based in 15 different countries, we provide our clients a full range of services including sea freight, air freight, trucking, customs services, e-commerce logistics, with a focus in Asia, Europe, North Africa and USA.

    About the job


    The customer service coordinator will be responsible for day-to-day communication with our overseas offices, customers and agents in order to deliver solutions.

    The customer service coordinator is a highly motivated and organized team-player with a 3PL background. He/she will conduct the following tasks, including but not limited to:

    · Ensure customers satisfaction on a daily basis by proactively answering all inquiries and seeking feedback from customers.

    · Coordination and support with all the involved parties including suppliers, clients, our Chinese and overseas teams (with a Str0ng focus on French offices) to ensure efficient service level.

    · Assist the sales team by maintaining, growing, and building long-term relationship with new & existing accounts via phone calls, emails, meetings, and job quality follow up.

    · Ensure each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost.

    · Set up SOP and follow implementation for new & existing accounts.

    · Obtain, check and prepare documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimes;

    · Maintain current knowledge of relevant legislation, political situations and other factors that could affect the shipment.

    · Check & raise invoices as per company objectives and ensure the same is delivered to the correct person within the delivery deadlines agreed.

    · Maintain and file all records in accordance with company procedure.

    · Additional duties as assigned.



    About the candidate


    ü Bachelor/Master degree, ideally specialized in logistics and/or supply chain management

    ü Relevant job knowledge and experience (2 years minimum), including ocean & air freight, both import and export

    ü Excellent communication skills both written and verbal

    ü Flexibility and problem-solving ability, particularly when working under pressure

    ü Teamwork, tact and good interpersonal skills

    ü Methodical, organizational and planning skills

    ü French speaker, English is a must, Chinese would be a great plus


    Full time / Part time:Full time

    Location: Shanghai, China

    How to apply?

    Interested parties please send your resume and short cover letterto1349335843@qq.com and a297786251@163.com. Shortlisted candidates will be invited to attend interview immediately. All personal data is treated in strict confidence and used only for recruitment purposes.
     
  2. ju-guan

    ju-guan Nouveau Membre

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    21 Juin 2016
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    une entreprise sans email professionel...
     
  3. MTT

    MTT Demi-dieu

    Inscrit:
    17 Septembre 2008
    Messages:
    1 701
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    +150 / -1
    honnêtement QQ est un mail pro en Chine, j'ai vu des contrats a plus de 10MUSD passer par QQ sans jamais passer par la boite pro, faut accepter ça c'est un fait actuellement, sauf les multinationales en Chine et encore...
     
  4. FionaSH

    FionaSH Membre Bronze

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    la recrutement est encore en cours
     
  5. FionaSH

    FionaSH Membre Bronze

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    On est encore à la recherche :super:
     
  6. Jimmy One

    Jimmy One Demi-dieu

    Inscrit:
    13 Décembre 2007
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    Localité:
    Shanghai - Xu Jia Hui
    Ratings:
    +145 / -52
    Pas de remuneration ?
     
  7. Elfie

    Elfie Nouveau Membre

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    6 Novembre 2016
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    Bonjour

    Je réponds tardivement je sais mais avez vous trouvé ?
     

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