Discussion: offre d'emploi-manager de service client

Job title
Customer Service Manager

Location
No.2, Hua Qiang Road
Zhu Jiang New Town, Guangzhou

Schedule
Full time, Monday to Friday, 9 am to 6 pm. Work in the weekend may be required.

Salary
7,000CNY~15,000CNY every month depends on your skills, experience and background.

Description of the job
1. Establish a customer service support team in a short period of time
2. Deal directly with customers by e-mail;
3. Respond promptly to customer inquiries, handle and resolve customer complaints, obtain and evaluate all relevant information to handle inquiries and complaints;
4. Process orders, forms, applications and requests;
5. Direct requests and unresolved issues to the designated resource;
6. Manage customers' accounts, keep records of the details of inquiries, comments and complaints;
7. Record details of actions taken;
8. Communicate and coordinate with internal departments;
9. Follow up on customer interactions.

Requirements
1. Perfect spoken and written French skills, any additional language skills will be very strong assets.
2. Strong management, planning and coordination skills, Interpersonal skills, Communication skills, Listening skills;
3. A university degree preferably in Business/Marketing or related discipline, and with at least one year experience;
4. Knowledge of customer service principles and practices, additional knowledge of household appliances and electronics products will be appreciated;
5. Ability to analyze the problem and solve the problem as fast as possible;
6. Attention to detail and accuracy;
7. Data collection and ordering;
8. Character required: customer service orientation, adaptability, initiative, stress tolerance;
9. Knowledge of relevant computer applications.

About us
Paranello is an expanding international company with activities and offices in Europe, North America and Asia. Our products range from household appliances, electronics products to sport products, but are not exclusive to these fields.
Our Team in Guangzhou is composed by different talents from all around the world. The official languages are English, French and Chinese. Our human scaled company and philosophy make our working environment dynamic and open. While we expect our team members to be able to follow instructions and directions, we also encourage individuals to express themselves and their creative ideas. The position within Paranello will be best suited for individuals who are driven by challenges, interested in growing with a dynamic company while being able to work independently.
Welcome to visit our website to get know more about our products: http://www.paranello.com/

How to apply
If you are interested in this position please send your CV in French (name, nationality, contact, languages, experience, education, hobbies, etc.), your cover letter and a photo to li.na@paranello.com